Rob West

Debt Collection Rule Changes

December 9, 2020
00:00 0

If you’re behind on your bills the last thing you want is to see a collection notice in the mail or get a call from a collector, but now they have even more ways to ruin your day. Recent rule changes now allow collection agencies to text and email you. And the new regs have consumer rights groups riled up. Financial planner and teacher Rob West has the details, then we take your calls and questions at 800-525-7000.


·      Proverbs 3:27 says, “Do not withhold good from those to whom it is due, when it is in your power to do it.” So as believers, we must always pay our debts, if not immediately, as soon as we can.

·      Debt collectors have a long history of harassing people for payment with constant phone calls and bogus threats about legal and even criminal action if they don’t pay. So, rules were put in place to prevent that type of harassment.

·      Those restrictions were put in place in 1977, when email and texting were only science fiction. So, for over a year, the Consumer Financial Protection Bureau has been grappling with how to incorporate modern communication into the regs that govern collection agencies.

·      The CFPB has simply decided to allow collectors to use, not just email and texting, but also social media and voice messaging even though a recent survey showed that 70-percent of Americans are against it.

·      The CFPB’s position is that by providing collectors with these new means to contact people, it will reduce the number of phone calls and snail mail messages they receive

·      Collection agencies by definition are third parties. That means your creditor “sold” your debt to an outside entity and that agency has the right to contact you for payment.

·      But with these rule changes, a person could get emails with links from unknown third parties that might be legitimate and might not be. Unfamiliar emails with links are often phishing attempts that could download malware to your computer.

·      And the FCC is now warning people about “smishing” attempts. These are harmful links in text messages. So there’s a lot to be concerned about with these new rules.

·      There is one bright spot in the new regs. The language specifically gives you the right to opt out of receiving those types of messages. But you have to make your request in writing, by snail mail, which is somewhat ironic.

·      And a collection agency must provide you with simple instructions for opting out of receiving any more emails or text messages.

·      Collectors are legally required to give you their name, the name of the original creditor, the amount owed, and to provide verification if you dispute the claim.

Here are a couple of questions we answered from our callers on today’s program:


·      I sold my primary residence. I have a duplex that is on a line of credit. I owe about 200K on it. Should I use the money to pay off the line of credit, or make improvements on it?

·      How can I build up my short-term savings quickly?

·      I am 50 years old and I can’t work. I have two high school boys. Do I need to save like I am in retirement or saving for retirement?

·      I just retired from the military. I have a TSP and I don’t need the money now. I can manage my TSP myself, but should I pay 1% to an investor and let them do it for me?


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About MoneyWise

MoneyWise is a daily radio ministry of MoneyWise Media. Hosted by Rob West, the program offers a practical, biblical and good-natured approach to managing your time, talents and resources.

About Rob West

Rob West is the host of the nationally syndicated radio programs MoneyWise and The MoneyWise Minute heard on more than 900 radio outlets each day. Rob also serves as the President of Kingdom Advisors, an international community of financial professionals who are specialists in delivering biblically wise financial advice. Rob serves as primary spokesperson for the organization and gives leadership to organizational strategy.

A radio veteran, Rob previously co-hosted a live, call-in, financial radio program with his father from 1998 through 2008 at WAFG, Fort Lauderdale, FL. Rob has dedicated his professional career to working at the intersection of faith and finance having led a successful faith-based financial services firm, serving as the host of several radio programs on a biblical approach to finance, and speaking frequently on the topic. Rob and his wife, Julie, live in Marietta, GA with their four children.


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