Faith & Finance

Rob West

The Amazon Scam

September 22, 2020
00:00 1:05

As the world’s largest online retailer, Amazon probably does 99.99% of its business over the Internet. However, if you wanted to call them on the phone you could fall victim to scam artists. That’s right, calling Amazon has become the latest way con artists are getting your private financial information to steal your identity. Today on MoneyWise, host Rob West explains how it’s done and how you can avoid it.

            •           We’ve said many times that you can only trust the other party if you’re the one making contact. But now it seems the scammers have found a way around that barrier.

            •           Like most online retailers, Amazon prides itself with being able to handle your customer service needs online. You can log into your account and do just about anything you want to do. But occasionally, someone may want to speak to someone at Amazon, and that’s where the trouble begins.

            •           Let’s say you’re calling Amazon because you want to cancel your Amazon Prime membership. Your guard is down because you know you’re initiating the conversation—but you’ve actually called a scam artist with a bogus number! A man answers saying “Online support.” You tell him you want to cancel your membership. He asks for your name and phone number and then tells you to enter “” into a Google search bar. When you do, a web form will appear asking you to fill in your information. Some of it is financial information. If you fall for it, you’ve given them what they need to steal your identity.

            •           Let’s say you don’t fall for the scam at first. The web page with the form appears and you notice it’s not the official Amazon website. So you refuse. You’d think that’d be the end of it, but the scam artist isn’t ready to give up just yet. If you refuse, he’ll say there’s another way to resolve the problem to cancel your Prime membership, and here’s where they revert back to their usual bag of tricks. They’ll tell you to sign into your Amazon account, search for “Google Play card,” select a $100 gift card and click the “buy” button. Though the next step is a bit unclear, you’ll probably be told to sign the card over to an entity that might have the word “Amazon” somewhere in its name, but that would of course be the scammer’s account!

            •           Keep in mind that this type of scam could work with any online retailer. Amazon customers aren’t the only ones being targeted. To avoid falling victim to this latest scheme, make sure you always visit the retailer’s official website and then click the “Contact us” link. Don’t Google for a retailer’s contact page. A better option is to conduct your business online. But again, do this at the retailer’s official website. A legitimate retailer will not ask for credit card information for anything other than buying one of their products…not to cancel an account.


Here are some questions we answered from our callers on today’s program:


·      How literal should we take the scriptures which seem to indicate that we should give everything we own to the poor?

·      Is there a conservative, alternative place to put our money into instead of a 401(k) for safe keeping for a short time?

·      If the accrued cash value in my home-life policy is withdrawn, does that cash value now decrease the amount of my policy if it’s not repaid?

·      What do you think of term insurance?


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About Faith & Finance

Faith & Finance is a daily radio ministry hosted by Rob West. The program offers a practical, biblical and good-natured approach to managing your time, talents and resources.

About Rob West

Rob West is the host of the nationally syndicated radio program Faith & Finance heard on more than 900 radio outlets each day. Rob also serves as the President of Kingdom Advisors, an international community of financial professionals who are specialists in delivering biblically wise financial advice. Rob serves as primary spokesperson for the organization and gives leadership to organizational strategy.

A radio veteran, Rob previously co-hosted a live, call-in, financial radio program with his father from 1998 through 2008 at WAFG, Fort Lauderdale, FL. Rob has dedicated his professional career to working at the intersection of faith and finance having led a successful faith-based financial services firm, serving as the host of several radio programs on a biblical approach to finance, and speaking frequently on the topic. Rob and his wife, Julie, live in Marietta, GA with their four children.


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