Just a Number

Years ago, Kathy and I realized we needed an estate plan to assure the special needs of our son were addressed. We were referred to an estate attorney.

We filled out questionnaires, had a brief meeting with the attorney, and then very quickly thereafter, were handed a document that was supposed to be our final estate plan. When I reviewed the document, I was very disappointed.

Generosity is very important to us, but we were never asked any questions or given the opportunity to share about our desires. We were just a number to this attorney.

Philippians 2:4 teaches, “Do not merely look out for your own personal interests, but also for the interests of others.”

Great customer service seeks understanding of your customer’s interest, not just your own.


Learn more about Rick Boxx and Integrity Resource Center