It’s easy to think all customer service is bad since we tend to remember bad experiences and forget good ones. But, the secret to success in business is to stand out (Seth Godin). And there are lots of ways to stand out in customer service. Here are four:
1.Set expectations early.
2.Foster a culture of customer service by talking about it, recognizing it, training for it, and promoting it.
3.Define when and where customer service is expected.
4.Collaboratively brainstorm unique ways to display great customer service.
Matthew 7:12 says, “So whatever you wish that others would do to you, also do to them, for this is the Law and the Prophets.”
Following the guidance of Matthew, we can see that customer service is really quite simple after all.
Today’s Integrity Moment is adapted with permission from the writings of Phil Struble.
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