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Troubleshooting | RealPlayer

Why am I having trouble accessing my favorite broadcasts?

Your browser may be set to cache files so that it doesn't have to download the same files over and over. Our site is very dynamic and works better if files are not cached. Please follow the directions below to change this setting:

Netscape Navigator 4.0 and higher:

  1. Click on Edit in the menu bar at the top of your browser.
  2. Select Preferences.
  3. Click Advanced in the left column.
  4. Select Cache under Advanced.
  5. Click Clear Memory Cache and Clear Disk Cache buttons.
  6. Under the section Document in cache is compared to file on network:, select Every time.
  7. Click OK.
  8. Reload/refresh your browser.

Microsoft Internet Explorer 4.0 and higher:

  1. Click on View in the menu bar at the top of your browser.
  2. Select Internet Options.
  3. Under the Temporary Internet Files section, click on the Delete Files... button.
  4. Click OK.
  5. Click on the Settings... button.
  6. Under the section Check for newer versions of stored pages, select Every visit to the page.
  7. Click OK.
  8. Click OK.
  9. Reload/refresh your browser.

Microsoft Internet Explorer 5.0 and higher:

  1. Click on Tools in the menu bar at the top of your browser
  2. Select Internet Options.
  3. Under the Temporary Internet Files section, click on the Delete Files... button.
  4. Click OK.
  5. Click on the Settings... button.
  6. Under the section Check for newer versions of stored pages, select Every visit to the page.
  7. Click OK.
  8. Click OK.
  9. Reload/refresh your browser.